Privacy Policy

This Privacy Policy explains how ImoFrame("we," "us") collects, uses, and shares personal data when you use imoframe.comand related services (the "Service").

We may collect the following categories of data:

• Account data: name, email address, company name, password hash, and authentication codes
• Usage data: tours created, credits used, plan status, billing history, and product interaction logs
• Content data: listing photos you upload and AI-generated videos associated with your account
• Technical data: IP address, browser type, device information, cookies, and session identifiers
• Payment data: transaction metadata processed by our payment providers (we do not store full card numbers)

We use personal data to:

• Provide, maintain, and secure the Service
• Authenticate users and send verification emails
• Process uploads and generate video tours using AI providers
• Manage subscriptions, credits, and customer support
• Monitor performance, prevent abuse, and improve the product
• Comply with legal obligations

Where GDPR applies, we process personal data based on: performance of a contract, legitimate interests (such as security and product improvement), consent where required, and legal obligations.

We share data with trusted processors that help us operate the Service, such as:

• Cloud hosting providers (e.g. Render)
• Email delivery providers (e.g. Resend)
• AI video generation providers (e.g. fal.ai / Kling)
• Payment and analytics providers, where applicable

These providers may only use data to perform services for us and must protect it appropriately.

We use essential cookies and similar technologies to keep you signed in, remember preferences, and secure the Service. You can control non-essential cookies through your browser settings where applicable.

We retain personal data for as long as your account is active or as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Uploaded content may be deleted when you remove a project or close your account, subject to backup retention cycles.

We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for certain processing. You may also lodge a complaint with your local supervisory authority.

To exercise your rights, contact hello@imoframe.com.

The Service is not directed to children under 18, and we do not knowingly collect personal data from them.

We may update this Privacy Policy from time to time. We will post the revised version on imoframe.comand update the "Last updated" date.

Privacy questions: hello@imoframe.com
General support: hello@imoframe.com